Cancellation Policy: Cancellations with LESS THAN 24 HOURS notice are subject to a 50% charge. Late Returns: You may be charged the full rental rate, with no discount, for the entire rental period if the Equipment is late. Extensions to your schedule: Equipment is due back by 11am on the due date. We may make exceptions, so call to find out if it’s available. Other clients may already have the equipment reserved. Check the Equipment when you pick it up: Check individual pieces of Equipment at PICK UP: turn on lights, operate cameras, check audio gear, look for damage and note it on your contract. If we have time, we may help you check equipment. Connect the Equipment together at home to further test and become acquainted with it. Call us immediately if there is any malfunction or missing items. Technical Support: We realize that your production is very important. After hours, our answering machine provides the number to call for technical support. You can call this number 24-hours a day if the equipment is malfunctioning. Damaged or Missing Equipment: Report defective Equipment to Mopac Media immediately upon discovery. You may call the shop, even after hours, and get an emergency contact number. You are financially responsible for all repair or replacement costs for damage, other than wear and tear. An additional fee of up to $25 per item covers the cost of ordering and installation. Please return manuals as well: manuals cost up to $25 to reprint. Mopac Media CANNOT assume any responsibility for losses incurred due to defective Equipment in the field. Insurance Information: Mopac Media does NOT insure your equipment nor do we carry insurance for you to purchase. This means that YOU are financially responsible for the Equipment, so don’t damage or lose it. You are responsible for repair and if you break it beyond repair, you buy it. What’s an example of wear and tear? Wear and Tear: A thread-bare bag that rips in the worn out place… getting scratches on an equipment case… a lighting scrim going from shiny brand new to discolored from the heat of the lamp. Not wear and tear (damage): Putting an adapter on the camera incorrectly and forcing it into position, causing something to break… forcing an equipment case closed with a cable hanging out and putting a severe crimp in that cable… damage caused by a falling light stand or (worse) falling tripod. Return Equipment the way you received it: • Coil cables neatly with no kinks (kinks are hard to remove and prevent the cable from lying flat). • DO NOT mark the Equipment with permanent ink markers or anything permanent. • Remove dirt, mud, grass, hair, and tape from Equipment (gaffer tape can remove gummy residue) Lights: • Safety first: the protective scrims (looks like a wire mesh) on the open face lights protect people if a bulb blows and sprays molten quartz. (The protective scrims only reduce your light by 1/8 stop.) • YOU WILL BE CHARGED FOR DAMAGE TO GELS AND BULBS. Gels should not warp, burn or discolor. When renting lights, you should receive one spare bulb for each lighting fixture. Bulbs have a long life but are delicate. When a bulb burns out, keep and return the old bulb so we can determine the cause of failure, otherwise you will be charged for the replacement bulb. • If we determine that a bulb or gel was damaged due to mishandling, you will be charged for the replacement. Bulbs blow out if the stand is jarred so always turn off a light before moving it. Use gloves and wipe bulbs with alcohol after replacing. Keep gels far enough from bulb to avoid heat. Legal stuff and the Fine Print: DON’T KEEP, SELL, OR OFFER AS COLLATERAL THE EQUIPMENT RENTED FROM MOPAC MEDIA. IMMEDIATELY REPORT STOLEN EQUIPMENT TO THE POLICE AND MOPAC MEDIA. MOPAC MEDIA, ITS OWNER AND AGENTS ARE NOT RESPONSIBLE FOR DAMAGES, INJURIES, LOSSES, CLAIMS, OR LIABILITY OF ANY KIND OR NATURE WHATSOEVER, INCLUDING LEGAL EXPENSES ARISING FROM THE USE, CONDITION (INCLUDING, WITHOUT LIMITATION, LATENT AND OTHER DEFECTS) OR OPERATION OF THE EQUIPMENT, AND BY WHOSOEVER, USED OR OPERATED DURING THE RENTAL TERM, INCLUDING AUTHORIZED AND UNAUTHORIZED EXTENSIONS. THIS INDEMNIFICATION SHALL CONTINUE IN FULL FORCE AND EFFECT DURING AND AFTER THE TERM OF THE RENTAL PERIOD FOR CAUSES ARISING DURING THE TERM OF THE RENTAL. Created: 2010-03-16 Modified: 2010-03-16 [Return to Previous Screen]